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AI & insights

The platform includes an AI/insights tier — a set of AI-powered helpers that turn your response data into narrative summaries, comparisons, and draft content, plus a conversational assistant. Every feature in this section is feature-flag gated: it is off by default and a system admin turns it on per workspace from Configure → Features. Where a feature is gated, a tenant admin still needs the matching permission to use it.

This section covers:

  • Executive view — an AI-generated, leadership-level summary of your whole portfolio, with a natural-language Ask box.
  • Competitor benchmarking — place your scores against a curated public-sector cohort.
  • In-context AI assists — ten one-click helpers across the product (improve a question, draft a reply, summarise verbatims, triage an alert, and more).
  • AI survey generation — generate a draft survey from a brief.
  • Keith assistant — a conversational AI assistant (text and voice).
  • In-app feedback — let your own team submit and triage product feedback.

:::note How AI is used here All AI processing happens server-side. Respondent verbatims and your data are sent to the configured AI provider only for the duration of a request, and the structured output is validated against a schema before it is shown to you. The AI never writes directly to your data without going through the normal services (for example, an AI-suggested survey is always created as a draft you review before publishing). :::