Distribution overview
Distribution is how you get a published survey in front of respondents. Davies CXsmart supports several channels, each suited to a different situation — bulk campaigns, on-the-fly agent sends, web links, and phone surveys.
Email and SMS
Email and SMS are the two direct-invite channels. Both can send to a single recipient or to a list, and both respect your suppression and opt-out rules automatically.
File drop
File drop sends a survey to a list of recipients from a CSV file, mapping the file's columns to personalisation variables. It's the fastest way to run a personalised email or SMS campaign from data you already have.
Short URLs
A short URL turns a long survey link into a compact, shareable slug. Short links are friendlier in SMS messages, easier to read aloud, and ideal for QR codes and printed materials.
Suppression and opt-out
Suppression and opt-out controls make sure you never contact someone you shouldn't — and never contact anyone too often. Every email, SMS, and IVR send passes these checks before it goes out.