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Short URLs

A short URL turns a long survey link into a compact, shareable slug. Short links are friendlier in SMS messages, easier to read aloud, and ideal for QR codes and printed materials.

Where short URLs come from​

  • Automatically — when a survey is sent over SMS as a link, Davies CXsmart generates a short URL for it.
  • Manually — on the Short URLs page you can shorten any target URL yourself.

Managing short URLs​

Open Short URLs (also available under Admin) to:

  • See your links — each entry shows its short slug and the target URL it points to.
  • Shorten a new URL — paste a target URL into the form to mint a new short link.
  • Copy a short link to the clipboard.
  • View click counts — see how many times each short link has been followed.
  • Remove links you no longer need.

How they resolve​

When someone opens a short link, Davies CXsmart looks up the slug and redirects them to the full survey URL, recording the click as it goes.

Tips​

  • Short links are great for QR codes — generate a code from the short URL and put it on receipts, posters, or packaging.
  • For phone conversations, a short link is easy for an agent to read out. ADEPT's web mode produces exactly this kind of link. See ADEPT.

Next steps​